Unified messaging is the integration of different kinds of messaging, like email, text, telephone calls, into one platform. Unified messaging software typically uses application programming interfaces (APIs) to import messaging features and make it easy to stay in communication with team members and clients throughout your daily work life.
The fact is that unified messaging brings all of your communication services to one window also provides unified search functionality across all channels, which can be very helpful when it comes to referencing past events and assignments. So, for example, if your checkout page went down, you can simply type “checkout” in the search bar and look at relevant messages from your development team, customers, sales, and all other departments.
UniMail is a single window to enterprise communications. It stores messages only one time and distributes information to all parties. Using multiple communication tools in your daily operations, unified communication is a powerful tool. Saving employees the trouble of switching between apps, along with the ability to quickly pull up information from a range of channels, can help employees in all roles and in all industries. Unified communication features are particularly helpful for managers, sales teams, and customer service staff.
Managers: Those who are in charge of multiple departments can benefit from being able to quickly view and send messages with associates across all channels, no matter what medium they use.
Sales agents: UniMail platform integrate with CORE BMS and customer relationship management (CRM) module, so you can view and manage sales pipelines while also collaborate with team members via chat.
Customer service staff: Many customer service agents and account management teams need to speak with customers who are reaching out via social media, email, phone, and text. Unified communication systems make handling all of these channels at once much easier.